Return & refund policy
Returns & Refunds – Strength + Glow
We want you to feel confident trying Strength + Glow. If something isn’t right, we’re here to help.
✅ 30-Day Satisfaction Guarantee
You have 30 days from delivery to request a return or refund.
🔁 Returns Eligibility
To be eligible for a return:
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Item must be unopened and unused
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Must be in original packaging
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Proof of purchase required
👉 Due to hygiene and safety standards, opened supplements cannot be returned
❌ Non-Returnable Items
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Opened or used products
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Items returned without approval
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Clearance or promotional items (if applicable)
📦 How to Start a Return
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Email us at vital_era@outlook.com
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Include your order number and reason for return
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We’ll send you return instructions within 24 hours
⚠️ Do not send items back without contacting us first
🚚 Return Shipping
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Customers are responsible for return shipping costs
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If your item is damaged, faulty, or incorrect, we’ll cover it
💸 Refunds
Once your return is received and inspected:
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Approved refunds are issued within 3–5 business days
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Refunds are sent to your original payment method
🔄 Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
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Contact us within 48 hours of delivery
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Include a photo of the issue
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We’ll resolve it quickly (replacement or full refund)
💬 Questions?
We’re here to help: vital_era@outlook.com
Your results matter to us — and we stand behind every product we make.